Terms of Service
Last reviewed: October 2026
1. Who these terms are between
These terms apply between you and Emailium Ltd, a company registered in England and Wales under company number 00000000, with its registered office in London, United Kingdom (“Emailium,” “we,” “us”). By using theemailium.com or requesting a Health Score you agree to them. If you request a Health Score on behalf of a brand, you confirm you are authorized to bind that brand to these terms and to grant the access described in the Audit Access and Data Handling Policy.
2. The website
The content on theemailium.com, including the Insights articles, is general information about email and SMS retention marketing. It is not advice tailored to your business, and figures quoted from third-party sources are accurate to the best of our knowledge on the “last reviewed” date shown. You use the information at your own risk. All content, design, and branding on the site belong to Emailium or its licensors; you may quote short extracts with attribution and a link, and may not reproduce whole articles or reports without written permission.
3. The Health Score
The Health Score (in Full or Snapshot form) is a free, no-obligation assessment of a Klaviyo account based on the access and information you provide. We produce it with reasonable care and skill, but:
- it reflects the account as it stood during our review and may be out of date as soon as settings change
- dollar figures for “revenue opportunity” are estimates derived from your historical data and public benchmarks, not guarantees or forecasts of future results
- we are not responsible for decisions you make based on it, or for the results of changes you implement yourself
- we may decline, downgrade, or stop an audit as set out in the Audit Access and Data Handling Policy
We grant you a perpetual license to use your report internally. You may not resell it or present it as the work of another party.
4. Eligibility and fair use
The Health Score is offered to brands that operate their own ecommerce store. It is not available to agencies, consultants, or anyone requesting it on behalf of a third party without that party’s knowledge, or to competitors of Emailium for the purpose of analyzing our methodology. One Health Score per brand per 12 months unless we agree otherwise.
5. Calls and scheduling
Calls booked through Calendly are free and non-binding. Either side may reschedule or cancel. Nothing said on a call forms a contract until a written agreement is signed.
6. Paid services
If you engage us after the Health Score, the signed client agreement sets out scope, fees, the revenue-share mechanism, attribution settings, the minimum term (currently 90 days), and termination. Where these terms and that agreement conflict, the agreement wins.
7. Your obligations
You agree that the information you give us is accurate, that you are authorized to grant any account access you grant, that the account is not being used for unlawful sending, and that you will not use the site or the Health Score to send spam, scrape data, test security, or infringe anyone’s rights.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, because the website and the Health Score are provided free of charge, our total liability to you arising from them is limited to £100, and we are not liable for loss of profit, revenue, data, or goodwill, or for any indirect or consequential loss. Liability under a paid engagement is governed by the client agreement.
9. Testimonials and case studies
We publish a brand’s name, figures, or quotes only with that brand’s written consent, which can be withdrawn on 30 days’ notice. We do not pay for reviews and do not publish reviews we have reason to believe are not genuine.
10. Changes
We may update these terms; the “last reviewed” date shows the current version. Continued use of the site after a change means you accept it. Changes do not affect a Health Score already delivered.
11. Disputes
If you are a consumer you keep any mandatory protections of the law where you live. We would rather talk first: email support@theemailium.com and we will try to resolve any dispute within 30 days before either side goes further.
Subject to those protections, these terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.
12. Contact
Emailium Ltd, registered in England and Wales, company number 00000000. Registered office: London, United Kingdom. support@theemailium.com.
